Compassionate Front Desk & Appointment Specialist

MyMichigan Health; Tawas City (MI); On-site; USD 31,000 - 39,000; Full time

Job summary

MyMichigan Health is seeking a Patient Service Assistant to provide clerical and receptionist support in a medical practice. You will greet patients, schedule and register, verify insurance, collect payments and coordinate front-office workflows across EMR and practice management systems.

You will be the first point of contact, delivering compassionate, professional service to a diverse patient population while ensuring accurate data and efficient patient flow within the clinic.

Qualifications

• Reading, writing, mathematical and computer skills are required.
• Keyboarding skills to register patients and perform office tasks.
• Experience in a medical office (two years) or similar setting is preferred.

Responsibilities

• Greet patients and answer calls with excellent customer service.
• Verify and update patient insurance information and demographic data.
• Register patients and schedule appointments in multiple systems.
• Collect copays and post payments to patient accounts.
• Process referrals and obtain prior authorizations as needed.
• Schedule tests and procedures and close out patient visits.
• Explain policies on no-shows and financial responsibilities to patients.

Skills

Keyboarding

Interpersonal skills

Medical terminology

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EMR

Practice management software

Medifax

Iterminal

Insurance verification systems

Job description

MyMichigan Health is seeking a Patient Service Assistant to provide clerical and receptionist support in a medical practice. You will greet patients, schedule and register, verify insurance, collect payments and coordinate front-office workflows across EMR and practice management systems.

You will be the first point of contact, delivering compassionate, professional service to a diverse patient population while ensuring accurate data and efficient patient flow within the clinic.