Patient Services Coordinator — Front Desk & Scheduling

Novant Health Urgent Cares; Aiken (SC); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive wages

Incentive pay

Education reimbursement

PSLF eligible

UpToDate access

Generous PTO

403(b) match

HSA/FSA

Disability insurance

Life insurance

Great environment

Job summary

Novant Health Urgent Care in Aiken Mall is seeking a PRN Patient Services Representative to greet patients, manage front-office tasks, and ensure accurate demographics and charges in the system.

You will collect co-pays, provide scheduling support, and assist with daily operational duties while maintaining HIPAA and patient confidentiality. This role requires flexible hours including weekends and potential deployment to other centers as needed.

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.
• Previous experience in a patient services representative position (preferred).

Responsibilities

• Greets patients and assists with paperwork, maintains sign-in sheet and front-office appearance.
• Ensures patient demographics are accurate and enters charges into the system.
• Collects co-payments as needed.
• Answers incoming calls and schedules appointments.
• Balances daily transactions and deposits to bank.
• Copies medical records and forwards as requested.
• Files charts and supports training of new staff.
• Maintains compliance with Code of Conduct, timekeeping, and HIPAA.

Education

High School diploma or equivalent

Job description

Novant Health Urgent Care in Aiken Mall is seeking a PRN Patient Services Representative to greet patients, manage front-office tasks, and ensure accurate demographics and charges in the system.

You will collect co-pays, provide scheduling support, and assist with daily operational duties while maintaining HIPAA and patient confidentiality. This role requires flexible hours including weekends and potential deployment to other centers as needed.