Aiken Mall PRN - Patient Services Representative

Novant Health Urgent Cares; Aiken (SC); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive wages

Incentive pay

Education reimbursement

PSLF eligible

UpToDate access

Generous PTO

403(b) match

HSA/FSA

Disability insurance

Life insurance

Great environment

Job summary

Novant Health Urgent Care in Aiken Mall is seeking a PRN Patient Services Representative to greet patients, manage front-office tasks, and ensure accurate demographics and charges in the system.

You will collect co-pays, provide scheduling support, and assist with daily operational duties while maintaining HIPAA and patient confidentiality. This role requires flexible hours including weekends and potential deployment to other centers as needed.

Qualifications

• High School diploma or equivalency.
• Medical terminology knowledge.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.
• Previous experience in a patient services representative position (preferred).

Responsibilities

• Greets patients and assists with paperwork, maintains sign-in sheet and front-office appearance.
• Ensures patient demographics are accurate and enters charges into the system.
• Collects co-payments as needed.
• Answers incoming calls and schedules appointments.
• Balances daily transactions and deposits to bank.
• Copies medical records and forwards as requested.
• Files charts and supports training of new staff.
• Maintains compliance with Code of Conduct, timekeeping, and HIPAA.

Education

High School diploma or equivalent

Job description

Position:Aiken Mall PRN - Patient Services Representative

Location: Aiken Mall

Job Id:8869

# of Openings:1

Status:PRN

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here's What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient's demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts - must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work12 hourshifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.