Patient Services Pro (PRN) – Front Desk & Scheduling

Novant Health Urgent Care (Formerly Doctors Care); Aiken (SC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF Eligible Employer

UpToDate Subscription

Generous PTO

403(b) with vested match

Health, dental, vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability insurance

Life Insurance

Rewarding Careers

Great working environment

Job summary

Novant Health Urgent Care in Aiken Mall is seeking a PRN Patient Services Representative to greet patients, manage front-office tasks, and handle insurance verification and co-pay collection. The role includes balancing daily deposits, posting charges, and assisting with records requests in a fast-paced urgent care setting.

Ideal candidates bring a high school diploma, customer service experience, medical terminology knowledge, and strong computer and communication skills.

Qualifications

• High School diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

Responsibilities

• Greet patients and manage front office, sign-in, and wait time communication.
• Verify insurance eligibility and collect co-pays; correct demographics as needed.
• Answer incoming calls and schedule appointments.
• Balance daily deposits and post charges; assist billing when needed.
• Copy and forward patient records as requested; maintain charts.
• Assist in training new employees; ensure Code of Conduct and HIPAA compliance.
• Complete PSR career development program within the first year.
• Other duties as assigned; maintain cleanliness of counters and waiting area.

Skills

Customer service experience

Medical terminology knowledge

Computer skills

Verbal and written communication

Flexible schedule

Multisite availability

Mission/values alignment

Education

High School diploma or GED

Job description

Novant Health Urgent Care in Aiken Mall is seeking a PRN Patient Services Representative to greet patients, manage front-office tasks, and handle insurance verification and co-pay collection. The role includes balancing daily deposits, posting charges, and assisting with records requests in a fast-paced urgent care setting.

Ideal candidates bring a high school diploma, customer service experience, medical terminology knowledge, and strong computer and communication skills.