Patient Experience Coordinator - Front Desk & Billing

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

Health, dental, vision insurance

403(b) with 100% vested match

Generous PTO

Flexible Spending Account

Short and Long-term Disability

Life Insurance options

Job summary

Novant Health Urgent Care, located in Columbia, SC, is hiring a Patient Services Representative. In this full-time position, you will greet patients, maintain front office operations, and ensure patient information accuracy.

The ideal candidate should have a High School diploma, customer service experience, and great communication skills. We offer competitive wages, generous PTO, health benefits, and opportunities for continued education.

Qualifications

• High school diploma or equivalency required.
• Customer service experience preferred.
• Knowledge of medical terminology is a plus.
• Strong computer skills needed.
• Willingness to work 12-hour shifts and weekends required.

Responsibilities

• Greet patients and manage the sign-in process.
• Verify patient insurance eligibility and collect co-payments.
• Answer incoming calls and schedule appointments.
• Maintain cleanliness in the waiting area.
• Assist in training new employees.

Skills

Customer service experience

Medical terminology knowledge

Computer skills

Effective verbal and written communication skills

Education

High School diploma or equivalency

Job description

Novant Health Urgent Care, located in Columbia, SC, is hiring a Patient Services Representative. In this full-time position, you will greet patients, maintain front office operations, and ensure patient information accuracy.

The ideal candidate should have a High School diploma, customer service experience, and great communication skills. We offer competitive wages, generous PTO, health benefits, and opportunities for continued education.