Patient Services Coordinator Front Desk & Records

American Oncology Management Company; Washington (District of Columbia); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

Greater Washington Oncology Associates is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions, while ensuring accuracy and exceptional service. Responsibilities vary by office size and staffing, with cross-coverage as needed.

The role emphasizes greeting patients, accurate check-in, demographic updates, and timely communication with the care team, all within an EMR-driven workflow.

Qualifications

• Minimum 1 year experience in a healthcare setting.
• Strong customer service focus with attention to detail and multitasking ability.

Responsabilités

• Greet patients and caregivers professionally and verify identity per standards.
• Check in patients, document arrival status and location in the EMR.
• Process patient payments and co-pays, issue receipts.
• Schedule and manage patient appointments and coordinate with physicians.
• Maintain patient charts in EMR and billing systems with accuracy.

Connaissances

Interpersonal communication

Multitasking

Organizational skills

Customer service

MS Office

Formation

High School Diploma

Associates degree

Outils

EMR systems

Billing software

Description du poste

Greater Washington Oncology Associates is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions, while ensuring accuracy and exceptional service. Responsibilities vary by office size and staffing, with cross-coverage as needed.

The role emphasizes greeting patients, accurate check-in, demographic updates, and timely communication with the care team, all within an EMR-driven workflow.