Patient Access & Records Specialist

American Oncology Network, Inc.; Washington (District of Columbia); Vor Ort; USD 29.000 - 40.000; Vollzeit

Zusammenfassung

Greater Washington Oncology Associates in Washington, DC is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and billing assistance. You will ensure accurate documentation and exceptional customer service across multi-site operations.

The role covers greeting patients, managing appointments, maintaining EMR data, handling payments, and coordinating with care teams while complying with HIPAA and clinic policies.

Qualifikationen

• High School Diploma required; an Associates degree is preferred.
• Minimum 1 year in a healthcare setting with strong customer service.
• Proficiency in MS Office suite and EMR systems.

Aufgaben

• Greet patients professionally and verify identity, documenting in the EMR.
• Schedule appointments and manage physician calendars, resolve conflicts.
• Maintain and update patient records, handle forms per HIPAA.
• Collect payments, post transactions, and assist financial counselors as needed.
• Provide cross-site coverage and support patient services across locations.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Microsoft Office

Ausbildung

High School Diploma

Associates preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Greater Washington Oncology Associates in Washington, DC is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and billing assistance. You will ensure accurate documentation and exceptional customer service across multi-site operations.

The role covers greeting patients, managing appointments, maintaining EMR data, handling payments, and coordinating with care teams while complying with HIPAA and clinic policies.