Oncology Front Desk & Scheduling Specialist

American Oncology Management Company; Corpus Christi (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Management Company seeks a Patient Services Specialist to deliver front-end patient support across intake, scheduling, records, and billing, ensuring accurate documentation and excellent customer service. The role involves cross-coverage across clinics and may vary by office size and staffing model.

Responsibilities include greeting patients, updating demographics, processing payments, managing EMR records, and coordinating with physicians and the care team.

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Minimum of 1 year experience in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and verify identity in EMR; document arrival status and location.
• Schedule patient appointments and manage physician schedules; resolve conflicts.
• Maintain patient charts and update demographics in EMR and billing systems.
• Collect and post patient payments and co-pays; issue receipts.
• Respond to calls and route messages accurately within the EMR.
• Provide coverage across Patient Services stations as needed and train new staff.

Skills

Interpersonal skills

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR

Billing systems

Job description

American Oncology Management Company seeks a Patient Services Specialist to deliver front-end patient support across intake, scheduling, records, and billing, ensuring accurate documentation and excellent customer service. The role involves cross-coverage across clinics and may vary by office size and staffing model.

Responsibilities include greeting patients, updating demographics, processing payments, managing EMR records, and coordinating with physicians and the care team.