Patient Experience & Scheduling Coordinator

American Oncology Management Company; Silver Spring (MD); Vor Ort; USD 29.000 - 40.000; Vollzeit

Zusammenfassung

Greater Washington Oncology Associates is seeking a Patient Services Specialist to deliver high-quality front-end support, manage patient intake, scheduling, and records within our oncology clinics. You will ensure accurate documentation and friendly service across multiple sites.

Responsibilities include checking in patients, updating demographics, processing payments, coordinating physician schedules, and maintaining EMR data integrity while complying with HIPAA and clinic policies.

Qualifikationen

• Minimum of one year experience in a healthcare setting; physician office preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong interpersonal and communication skills with diverse populations
• Critical thinking, problem-solving, and organizational skills

Aufgaben

• Greet patients and register them, verify identity, and document in EMR.
• Schedule and manage patient appointments and coordinate physician needs.
• Process medical records, ensure HIPAA compliance, and respond to requests.
• Collect payments and assist with financial counseling and deposits.
• Provide cross-station coverage and training support across locations.

Kenntnisse

Interpersonal communication

Customer service

Multitasking

Organizational skills

Ausbildung

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Greater Washington Oncology Associates is seeking a Patient Services Specialist to deliver high-quality front-end support, manage patient intake, scheduling, and records within our oncology clinics. You will ensure accurate documentation and friendly service across multiple sites.

Responsibilities include checking in patients, updating demographics, processing payments, coordinating physician schedules, and maintaining EMR data integrity while complying with HIPAA and clinic policies.