Patient Services Coordinator — Front Desk & Care Liaison

Medical Care of Boston Management Corporation; Massachusetts; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access professional to join our reception team. You will greet patients, verify demographics, schedule and reschedule appointments, collect co-pays and maintain a welcoming reception area.

You will act as a liaison between patients and staff, ensuring smooth flow of visits, while upholding privacy and confidentiality requirements. Spanish translation support is available when needed.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert; 1-3 years related experience may be required.
• Experience with computer systems including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source in patient care by being responsive, accessible and visible.
• Diffuses challenging situations.
• Obtains complete and accurate information from patients or callers.
• Maintains patient confidentiality at all times.
• Performs check-in, registration, scheduling, and demographic verification.
• Registers patients and ensures accuracy of demographic and fiscal data in the system.
• Schedules, reschedules, and cancels appointments to accommodate needs.
• Obtains referrals and collects co-pays.
• Maintains a clean and welcoming reception area.
• Provides translation services in Spanish when needed.

Skills

Customer service

Administrative support

Communication

English proficiency

Spanish translation

Education

High School diploma or GED

Medical Admin Assistant Cert 1

Tools

Outlook

Word

Excel

Job description

Beth Israel Lahey Health is seeking a patient access professional to join our reception team. You will greet patients, verify demographics, schedule and reschedule appointments, collect co-pays and maintain a welcoming reception area.

You will act as a liaison between patients and staff, ensuring smooth flow of visits, while upholding privacy and confidentiality requirements. Spanish translation support is available when needed.