Patient Experience Coordinator

Medical Care of Boston Management Corporation; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a courteous Patient Access/Receptionist to greet patients, verify demographics, register visits, schedule appointments, and coordinate referrals. This role supports efficient patient flow and maintains privacy in a fast-paced ambulatory setting.

The successful candidate will handle check-in tasks, manage co-pays, and liaise with practice staff to ensure smooth operations. A Medical Admin Assistant certificate is preferred plus related experience.

Qualifications

• Required: High School diploma or GED.
• Preferred: Medical Admin Assistant Cert 1-3 years related work experience.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Serves as a central communication source in patient care.
• Takes complete and accurate information from patients/callers.
• Registers patients and verifies demographic information.
• Schedules, reschedules and cancels appointments to meet needs.
• Obtains referrals and collects co-pays.

Skills

High School diploma

Medical Admin Assistant Cert

Microsoft Office

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Web-based applications

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a courteous Patient Access/Receptionist to greet patients, verify demographics, register visits, schedule appointments, and coordinate referrals. This role supports efficient patient flow and maintains privacy in a fast-paced ambulatory setting.

The successful candidate will handle check-in tasks, manage co-pays, and liaise with practice staff to ensure smooth operations. A Medical Admin Assistant certificate is preferred plus related experience.