Patient Experience Coordinator II

Medical Care of Boston Management Corporation; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access specialist to greet patients, collect co-pays, and manage scheduling. The role supports seamless care delivery by serving as a central communication source and coordinating with clinicians and staff.

Responsibilities include check-in, registration, referrals, and ensuring patient flow. Strong English communication and computer skills are essential; prior healthcare or service experience is preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source for patient care and ensures follow-up.
• Handles check-in, registration, scheduling, verifying demographic and fiscal data.
• Collects co-payments per policy; schedules and reschedules appointments.
• Obtains referrals and facilitates patient movement through practice flow.
• Losters may act as group leader in absence of Manager; supports problem solving and training.

Skills

Written communications

Oral communications

Teamwork

Customer service

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a patient access specialist to greet patients, collect co-pays, and manage scheduling. The role supports seamless care delivery by serving as a central communication source and coordinating with clinicians and staff.

Responsibilities include check-in, registration, referrals, and ensuring patient flow. Strong English communication and computer skills are essential; prior healthcare or service experience is preferred.