Patient Experience Coordinator

Beth Israel Lahey Health; Brookline (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support front desk operations and patient flow in a busy ambulatory setting. You will greet patients, verify information, collect payments, and schedule visits with attention to privacy and courtesy.

Responsibilities include check-in, referrals, and providing educational materials as needed. A welcoming reception and smooth operational collaboration with clinicians are essential to success.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 0-1 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check-in, registration, scheduling, demographic/fiscal data entry; collects co-payments.
• Schedules, reschedules and cancels appointments and enters referrals.
• Maintains a clean, welcoming reception environment and displays clear information.
• Facilitates patient flow and acts as liaison between patients and staff.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School Diploma or GED

Medical Admin Assistant Certificate

Tools

MS Office

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support front desk operations and patient flow in a busy ambulatory setting. You will greet patients, verify information, collect payments, and schedule visits with attention to privacy and courtesy.

Responsibilities include check-in, referrals, and providing educational materials as needed. A welcoming reception and smooth operational collaboration with clinicians are essential to success.