Patient Access & Scheduling Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is hiring a Reception Desk Representative to serve as the first point of contact for patients and the public. The role involves greeting visitors, scheduling appointments for multiple providers, and updating demographic and billing/insurance data with accuracy.

The position requires 1–3 years of customer service experience, strong communication, problem solving, and the ability to stay calm in stressful situations.

Qualifications

• High School diploma or GED required.
• Associate’s degree preferred.
• 1-3 years related customer service experience.
• Excellent listening, problem solving, and calmness under pressure.
• Attention to detail, strong verbal communication, and keyboarding.
• Medical terminology knowledge.
• Excellent interpersonal skills and teamwork ability.

Responsibilities

• Answers, screens, and processes incoming calls professionally.
• Greets patients and schedules, checks in, and cancels appointments for multiple providers.
• Updates patient demographics and insurance data at scheduling and check-in.
• Follows phone scripts and scheduling criteria per guidelines.
• Sends accurate emails to physicians or other providers.
• Seeks supervisor assistance to diffuse challenging situations when needed.

Skills

Active listening

Problem solving

Customer service

Keyboarding

Verbal communication

Written communications

Teamwork

Education

High School diploma or GED

Associate’s degree preferred

Job description

Beth Israel Lahey Health is hiring a Reception Desk Representative to serve as the first point of contact for patients and the public. The role involves greeting visitors, scheduling appointments for multiple providers, and updating demographic and billing/insurance data with accuracy.

The position requires 1–3 years of customer service experience, strong communication, problem solving, and the ability to stay calm in stressful situations.