Patient Experience Coordinator - Front Desk & Scheduling

Beth Israel Lahey Health, Inc.; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a Patient Service Representative to support a surgical practice by greeting patients, collecting co-pays, and scheduling appointments and tests.

The role includes ensuring referrals and demographics are correctly entered into the EHR and coordinating with providers during visits. Applicants should have a high school diploma; proficiency with computers and medical terminology is preferred.

Qualifications

• High School Diploma or equivalent.
• Proficiency with computers and medical terminology preferred.

Responsibilities

• Provide front desk support for a surgical practice.
• Greet patients, collect co-pays, answer phones, schedule appointments and testing, ensure referrals in the EHR.
• Verify and update patient demographics in the electronic health record.
• Escort patients to exam rooms and schedule procedures.
• Submit billing with supporting documentation and respond to billing inquiries.
• Participate in special projects as identified by supervisors.

Skills

Customer service

Office front desk

Medical terminology

Education

High School Diploma

Job description

Beth Israel Lahey Health, Inc. is seeking a Patient Service Representative to support a surgical practice by greeting patients, collecting co-pays, and scheduling appointments and tests.

The role includes ensuring referrals and demographics are correctly entered into the EHR and coordinating with providers during visits. Applicants should have a high school diploma; proficiency with computers and medical terminology is preferred.