Patient Services Coordinator: Front Desk & Care Advocate

MyEyeDr.; Boston (MA); On-site; USD 21,283 - 27,758; Full time

Benefits offered by this job

Bonus opportunities

Medical & dental coverage

Vision coverage

401K with match

PTO & holidays from day one

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Boston to manage front desk operations, check-in/out processes, and patient communications. Training will be provided for those new to the optical industry to ensure a best-in-class patient experience.

You will verify insurance options, assist with appointment confirmations, and support staff as needed. Weekend/evening shifts are required, with opportunities for growth and bonuses.

Qualifications

• Experience in a front desk, reception, or customer-facing role with administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Flexible, adaptable team player with strong communication and problem-solving skills.

Responsibilities

• Provide patients a personalized check in/out experience for a timely, seamless visit.
• Become a subject matter expert in insurance plans to verify options at check in/out.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and support office staff.
• Cross-train to other office roles as needed (Eyewear Consultants, Optometric Technicians).
• Collaborate with doctors and team members to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Organization

Team player

Computer literacy

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Boston to manage front desk operations, check-in/out processes, and patient communications. Training will be provided for those new to the optical industry to ensure a best-in-class patient experience.

You will verify insurance options, assist with appointment confirmations, and support staff as needed. Weekend/evening shifts are required, with opportunities for growth and bonuses.