Patient Service Coordinator — Front Desk & Insurance Help

MyEyeDr; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vision coverage

Associate discounts on products

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out processes, and patient communications. You will coordinate with doctors, verify insurance, and help schedule appointments while delivering a welcoming, efficient patient experience.

No optical experience is required; training will be provided. This role reports to the Office General Manager and may require some weekend/evening shifts to support patient care.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized, can prioritize multiple tasks under pressure while delivering best in class service.
• Flexible and able to wear multiple hats in a fast-paced environment.
• Friendly, caring and patient-centric with strong communication skills.
• Collaborative team player focused on delivering great patient experiences.

Responsibilities

• Provide patients a personalized check in/out experience ensuring a timely, seamless visit.
• Verify insurance options and educate patients during check-in/out.
• Assist with appointment confirmations and outreach in coordination with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, and support office staff.
• Cross-train to roles such as Eyewear Consultants or Optometric Technicians as needed.
• Collaborate with doctors and team to ensure seamless patient experience.

Skills

Front desk experience

Customer service

Phone handling

Insurance verification

Scheduling appointments

Multitasking

Team player

Tools

MS Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out processes, and patient communications. You will coordinate with doctors, verify insurance, and help schedule appointments while delivering a welcoming, efficient patient experience.

No optical experience is required; training will be provided. This role reports to the Office General Manager and may require some weekend/evening shifts to support patient care.