Patient Experience Front Desk Coordinator

MyEyeDr; Houston (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Vision coverage

Associate discounts

Training programs

Résumé du poste

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience in a fast-paced vision care setting. You will learn about insurance plans, verify options, and support appointment confirmations while coordinating with doctors and staff to ensure seamless check-in/out.

No optical experience? Training provided; weekend/evening shifts required, with opportunities to cross-train to other office roles.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.

Responsabilités

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Connaissances

Front desk experience

Customer service

Organizational skills

Communication skills

Team player

Problem solving

Outils

Microsoft Office

CRM software

Description du poste

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience in a fast-paced vision care setting. You will learn about insurance plans, verify options, and support appointment confirmations while coordinating with doctors and staff to ensure seamless check-in/out.

No optical experience? Training provided; weekend/evening shifts required, with opportunities to cross-train to other office roles.