Patient Experience Coordinator - Front Desk

MyEyeDr; Saint Augustine (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team in a fast-paced clinic environment. You will manage the check-in/check-out process, verify insurance options, and support appointment confirmations in collaboration with the doctors’ schedule.

As part of the role, you will handle multi-line phones, greet patients, and assist with clerical tasks while potentially cross-training as Eyewear Consultants or Optometric Technicians. Weekend/evening shifts may be required.

Qualifications

• Experience in front desk, reception or customer-facing roles.
• Organized and able to prioritize multiple tasks under pressure.
• Flexible and collaborative team player.
• Strong oral and written communication skills.
• Willing to cross-train for other office roles.

Responsibilities

• Provide patients a personalized check-in/out experience with a seamless process.
• Verify insurance and educate patients on options at check-in/out.
• Assist with appointment confirmations and outreach in coordination with Doctor availability.
• Manage phone lines, greet patients and walk-ins, schedule appointments and support staff.
• Possibly cross-train to Eyewear Consultants or Optometric Technicians as needed.
• Collaborate with doctors and team for a smooth patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team in a fast-paced clinic environment. You will manage the check-in/check-out process, verify insurance options, and support appointment confirmations in collaboration with the doctors’ schedule.

As part of the role, you will handle multi-line phones, greet patients, and assist with clerical tasks while potentially cross-training as Eyewear Consultants or Optometric Technicians. Weekend/evening shifts may be required.