Patient Services Front Office Pro – Medical Center Benefits

Concentra, Inc; Allentown (Lehigh County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Medical, Vision, Prescription, Telehe/

Life & Disability Insurance

PTO & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking a Front Office Specialist in Allentown, PA to handle patient registration, scheduling, and front desk duties. The role requires greeting patients, checking in/out, managing paperwork, and ensuring a welcoming, compliant experience for every patient.

You will support center operations, maintain records, and assist in coordinating referrals, communications, and patient education under HIPAA guidelines.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related front office experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Direct patients to wait areas and communicate wait times.
• Obtain authorization as needed to process services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer multi-line phone lines and direct calls.
• Schedule, reschedule, or cancel appointments as needed.
• Check out patients and distribute records.
• Maintain office supplies and forms inventory.
• Process referrals and coordinate with client support.
• Assist in daily administrative functions and center operations.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative & flexibility

Customer service

HIPAA/PHI privacy

Communication skills

MS Office

Front office ops

Education

High School Diploma or GED

Tools

Patient management system

Internal charge entry system

Job description

Concentra, Inc is seeking a Front Office Specialist in Allentown, PA to handle patient registration, scheduling, and front desk duties. The role requires greeting patients, checking in/out, managing paperwork, and ensuring a welcoming, compliant experience for every patient.

You will support center operations, maintain records, and assist in coordinating referrals, communications, and patient education under HIPAA guidelines.