Patient Experience Front Office Coordinator

Concentra; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Medical, Vision, Dental plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Job summary

Concentra in Mechanicsburg, PA seeks a Patient Service Specialist to support patient registration, scheduling, and front desk operations. You will provide exceptional customer service, manage multi-line phone calls, and ensure accurate paperwork and HIPAA-compliant handling of patient information.

The role requires 6 months to 1 year of related experience, a high school diploma or GED, and proficiency with Microsoft Office and EHR systems.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience.
• State-specific occupational medicine requirements preferred.
• Concentra Core Competencies: Service, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to use logic to identify facts, explore alternatives and propose quality solutions.
• Outstanding customer service and professional interaction with employers, patients and staff.
• Ability to handle confidential information (HIPAA/PHI) per laws and policy.
• Strong communication and teamwork with all levels of staff.
• Proficiency with Microsoft Office and data entry across systems.

Responsibilities

• Greet patients and visitors.
• Direct patients and communicate wait times.
• Obtain authorization to process services when needed.
• Check in patients in the patient management system.
• Explain forms and ensure proper completion.
• Answer and route incoming calls.
• Schedule reminders, reschedule, or cancel appointments.
• Check out patients and file records.
• Maintain office supplies and forms.
• Distribute papers to outside parties and manage forms.

Skills

Customer service

Microsoft Office

HIPAA compliance

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Excel

Outlook

Electronic Health Records

Job description

Concentra in Mechanicsburg, PA seeks a Patient Service Specialist to support patient registration, scheduling, and front desk operations. You will provide exceptional customer service, manage multi-line phone calls, and ensure accurate paperwork and HIPAA-compliant handling of patient information.

The role requires 6 months to 1 year of related experience, a high school diploma or GED, and proficiency with Microsoft Office and EHR systems.