Patient Services Specialist: Front Office & Tuition Reimbursement

Concentra, Inc; Colonial Park (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer-M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking a Patient Service Specialist to join our front office team in Harrisburg, PA. You will handle patient registration, scheduling, and multi-line phone support while delivering excellent customer service and ensuring a welcoming experience for every patient.

Responsibilities include check-in/out, forms completion, referrals, records management, and daily administrative tasks. Strong attention to detail and knowledge of HIPAA are essential for success.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6 months to 1 year.
• State-specific occupational medicine knowledge preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Check in patients using the patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• Maintain inventory of office supplies and printed forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group.
• Assist Center Operations Director or other leader in managing daily administrative functions.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative & flexibility

Customer service

HIPAA/PHI handling

Communication skills

Microsoft Office

Front office operations

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc is seeking a Patient Service Specialist to join our front office team in Harrisburg, PA. You will handle patient registration, scheduling, and multi-line phone support while delivering excellent customer service and ensuring a welcoming experience for every patient.

Responsibilities include check-in/out, forms completion, referrals, records management, and daily administrative tasks. Strong attention to detail and knowledge of HIPAA are essential for success.