Patient Services Coordinator – Front Desk

SolutionHealth; Nashua (NH); Sur place; USD 40 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health, dental, prescription, and  vis

Life insurance

Short- and long-term disability

401(k) Retirement Savings Plan

Tuition Reimbursement

Résumé du poste

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and documentation with a focus on exceptional customer service.

You will greet and assist patients, manage appointments, verify demographics and insurance, process forms, collect copays, and ensure accurate records in a fast-paced clinical environment. EPIC system experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Responsabilités

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Connaissances

Customer service

Multitasking

Verbal and written communication

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and documentation with a focus on exceptional customer service.

You will greet and assist patients, manage appointments, verify demographics and insurance, process forms, collect copays, and ensure accurate records in a fast-paced clinical environment. EPIC system experience is a plus.