Patient Access Specialist – Front Desk (Healthcare)

Snhhs; Nashua (NH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability (short/long-term)

Tuition reimbursement

403(b) retirement plan

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will handle registration, scheduling, referrals, and maintain accurate patient information in a fast-paced healthcare setting.

The role emphasizes friendly patient interactions, meticulous documentation, and collaboration with care teams while ensuring compliance with organizational policies and HIPAA requirements.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Proficiency with Microsoft Office and basic computer skills.
• Strong communication and organizational abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with HIPAA and confidentiality standards.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will handle registration, scheduling, referrals, and maintain accurate patient information in a fast-paced healthcare setting.

The role emphasizes friendly patient interactions, meticulous documentation, and collaboration with care teams while ensuring compliance with organizational policies and HIPAA requirements.