Patient Service Concierge: Front Desk & Registration

Snhhs; Pepperell (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Tuition Reimbursement

403(b) Retirement Savings Plan

Education & Paid training

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and front desk support in a fast-paced healthcare setting.

You will verify demographics and insurance, process forms, collect copays, balance daily records, coordinate interpreter services, and ensure HIPAA-compliant, accurate patient documentation while supporting a collaborative team environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and front desk support in a fast-paced healthcare setting.

You will verify demographics and insurance, process forms, collect copays, balance daily records, coordinate interpreter services, and ensure HIPAA-compliant, accurate patient documentation while supporting a collaborative team environment.