Front Desk Patient Care Coordinator

Snhhs; Pepperell (MA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Life insurance

Short-term disability

Long-term disability

403(b) Retirement Savings Plan

Tuition Reimbursement

Flexible Spending Accounts (FSA)

Competitive pay

Education & Paid training courses

Job summary

Southern New Hampshire Health seeks a friendly Patient Service Representative to be the first point of contact for patients and visitors. You will handle registration, scheduling, and check-in/out in a fast-paced healthcare setting.

You will collect demographics, manage referrals and authorizations, process forms, balance daily cash, and support other front desk functions while upholding HIPAA and confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.
• Customer-focused with a caring and compassionate approach.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information to patients.
• Coordinate interpreter services when needed.
• Maintain HIPAA compliance and stay updated on system/process changes (EPIC).
• Participate in process improvements and help identify safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Communication

Organization

Teamwork

MS Office

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Southern New Hampshire Health seeks a friendly Patient Service Representative to be the first point of contact for patients and visitors. You will handle registration, scheduling, and check-in/out in a fast-paced healthcare setting.

You will collect demographics, manage referrals and authorizations, process forms, balance daily cash, and support other front desk functions while upholding HIPAA and confidentiality.