Patient Experience Specialist

Solution for Health International; Pepperell (MA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, dental, vision coverage

403(b) Retirement Savings Plan

Education & Paid training

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to greet and register patients, schedule appointments, and manage referrals. You will verify demographics, process forms, and balance daily payments in a fast-paced clinic setting.

The role requires a High School Diploma, strong communication, and attention to detail. EPIC and MS Office familiarity are helpful; training provided to support career growth.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Basic medical terminology preferred.
• Proficiency with Microsoft Office and computer skills.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with HIPAA and organizational policies.

Skills

Customer service

Communication

Organization

Multitasking

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to greet and register patients, schedule appointments, and manage referrals. You will verify demographics, process forms, and balance daily payments in a fast-paced clinic setting.

The role requires a High School Diploma, strong communication, and attention to detail. EPIC and MS Office familiarity are helpful; training provided to support career growth.