Patient Access & Care Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke University Health System in Durham, NC seeks a patient-focused front desk assistant to provide clerical support and greet patients. You will manage calls, schedule appointments, and navigate the EMR to access patient information.

The role requires strong communication, basic clerical skills, and the ability to work with a team in a fast-paced healthcare environment. Prior healthcare exposure is helpful, and accurate record-keeping is essential.

Qualifications

• High school diploma or GED required.
• Six months of customer service experience preferred.
• Familiarity with electronic medical records is a plus.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet patients and visitors and answer phones with courtesy.
• Schedule appointments and access the EMR for patient records.
• Provide general clerical support and maintain patient charts.
• Coordinate with nursing staff and manage time-sensitive requests.

Skills

HIS procedures

Telephone etiquette

Clerical practices

Medical terminology

Prioritization

Office equipment

Legible handwriting

Communication skills

Education

High school diploma

Tools

EMR

Job description

Duke University Health System in Durham, NC seeks a patient-focused front desk assistant to provide clerical support and greet patients. You will manage calls, schedule appointments, and navigate the EMR to access patient information.

The role requires strong communication, basic clerical skills, and the ability to work with a team in a fast-paced healthcare environment. Prior healthcare exposure is helpful, and accurate record-keeping is essential.