Patient Services & Check-In Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Primary Care is seeking a Patient Service Associate to support daily clinic operations at Duke Health. You will coordinate scheduling, verification of patient information, check-in/check-out, and billing processes while delivering exceptional service to patients and families.

Responsibilities include preparing encounter forms, coordinating ancillary services, managing messages, and ensuring accurate records. Previous healthcare customer service and strong communication skills are essential.

Qualifications

• High school education or equivalent required.
• Minimum of one year of patient-facing service experience.
• Knowledge of medical terminology and telephone etiquette.
• Strong verbal and written communication; ability to organize and prioritize work.

Responsibilities

• Coordinate and perform administrative tasks to support daily clinic operations.
• Verify patient identification and manage check-in/check-out processes; post charges and handle cash.
• Schedule patient appointments and coordinate referrals; deliver courteous customer service.
• Prepare encounter forms and review next-day patients.
• Assist with labs/procedures scheduling and prep, and manage messages according to policy.

Skills

Verbal communication

Written communication

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Organization and prioritization

Education

High school education

Job description

Duke Primary Care is seeking a Patient Service Associate to support daily clinic operations at Duke Health. You will coordinate scheduling, verification of patient information, check-in/check-out, and billing processes while delivering exceptional service to patients and families.

Responsibilities include preparing encounter forms, coordinating ancillary services, managing messages, and ensuring accurate records. Previous healthcare customer service and strong communication skills are essential.