Patient Services Associate: Front Desk & Billing

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Duke Health is seeking a team-oriented individual to support the Patient Revenue Management Organization in daily clinic preparation, patient check-in/out, and revenue cycle activities.

Responsibilities include coordinating visits, posting payments, verifying patient data, and assisting with scheduling and referrals while upholding privacy and accuracy across Maestro Care and patient records.

Qualifications

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Responsibilities

• Coordinate and participate in daily clinic preparation and patient check-in/out.
• Enter pre-visit orders and prepare new patient charts; collect and post co-payments and balances.
• Check-in patients upon arrival and verify patient demographic data.
• Prepare encounter forms and distribute insurance cards as indicated by procedure.
• Schedule tests and procedures and coordinate labs as requested.
• Explain billing to patients according to PRMO credit and collection policies.

Skills

Communication

Data entry

Medical terminology

Customer service

Organization

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking a team-oriented individual to support the Patient Revenue Management Organization in daily clinic preparation, patient check-in/out, and revenue cycle activities.

Responsibilities include coordinating visits, posting payments, verifying patient data, and assisting with scheduling and referrals while upholding privacy and accuracy across Maestro Care and patient records.