Patient Services Coordinator: Clinic Front Desk & Billing

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Duke Health is seeking a Patient Revenue Management Organization clerk to support daily clinic preparation, patient check-in/out, billing, and appointment scheduling. You will assist with identifying and posting co-pays, coordinating labs, and maintaining patient charts in Maestro Care.

Strong communication and data entry skills are essential, along with knowledge of medical terminology and HIPAA procedures. This is an onsite, daytime role with regular Monday–Friday hours.

Qualifications

• Strong communication skills, both verbal and written.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize, prioritize tasks, and follow policy.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and preparation activities.
• Enter pre-visit orders and prepare new patient charts; collect and file documents.
• Check-in patients and verify demographics; educate patients on required forms.
• Post co-payments and balances; manage encounter forms and related paperwork.
• Schedule tests and procedures; coordinate labs and referrals as requested.
• Explain billing to patients according to PRMO policies; collect payments.
• Answer calls, relay messages, and disseminate information to physicians and staff.
• Audit encounter forms for completeness and accuracy prior to batching.

Skills

Strong communication

Data entry

Medical terminology

Organization & prioritization

Policy compliance

Education

High school education

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Revenue Management Organization clerk to support daily clinic preparation, patient check-in/out, billing, and appointment scheduling. You will assist with identifying and posting co-pays, coordinating labs, and maintaining patient charts in Maestro Care.

Strong communication and data entry skills are essential, along with knowledge of medical terminology and HIPAA procedures. This is an onsite, daytime role with regular Monday–Friday hours.