Patient Experience & Scheduling Specialist

Duke Health; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Duke Health is seeking an organized administrative associate to support the Patient Revenue Management Organization onsite in Durham. You will handle patient check-in/out, billing duties, and coordinating appointments while ensuring accurate data entry and strong customer service.

The role requires attention to detail, familiarity with medical terminology, and the ability to communicate clearly with patients and staff.

Qualifications

• Strong verbal and written communication skills.
• Basic PC and data entry skills required.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and interact with customers.
• Ability to verify patient information, collect payments and maintain records as per policy.

Responsibilities

• Coordinate clinic preparation and patient check-in/out.
• Enter pre-visit orders and prepare patient charts.
• Post co-payments and balances on accounts.
• Explain billing to patients per policies.
• Schedule tests, procedures and referrals as requested.
• Answer phones and relay messages to physicians and staff.

Skills

Verbal communication

Written communication

PC/data entry

Medical terminology

Organization & prioritization

Patient info verification & payments

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking an organized administrative associate to support the Patient Revenue Management Organization onsite in Durham. You will handle patient check-in/out, billing duties, and coordinating appointments while ensuring accurate data entry and strong customer service.

The role requires attention to detail, familiarity with medical terminology, and the ability to communicate clearly with patients and staff.