Patient Services & Billing Coordinator

Duke Clinical Research Institute; Cary (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Duke Health is seeking a dedicated administrative professional for the Patient Revenue Management Organization in Cary, NC. The role supports clinic preparation, patient check-ins/outs, charge posting, and billing inquiries, with a focus on patient service.

The position emphasizes accurate data entry, knowledge of medical terminology, and strong communication with patients and staff. Monday–Friday, 9:00 AM–5:30 PM, on site within the Duke Health system.

Qualifications

• High school education required.
• Minimum of one year of work experience in directly communicating with and assisting patients.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Assist with charge posting, cash handling, and appointment scheduling.
• Explain billing processes to patients and collect co-payments as needed.
• Review and file patient documents, insurance cards, and encounter forms.
• Coordinate labs and procedures and ensure accurate patient records.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health is seeking a dedicated administrative professional for the Patient Revenue Management Organization in Cary, NC. The role supports clinic preparation, patient check-ins/outs, charge posting, and billing inquiries, with a focus on patient service.

The position emphasizes accurate data entry, knowledge of medical terminology, and strong communication with patients and staff. Monday–Friday, 9:00 AM–5:30 PM, on site within the Duke Health system.