Patient Access & Revenue Coordinator

Duke University; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke University Health System in Durham, NC is seeking an on-site Patient Revenue Specialist to support daily clinic operations, patient check-in/out, charge posting, and billing processes within the PRMO. The role emphasizes accuracy, patient service, and adherence to HIPAA and revenue policies.

You will review next-day visits, prepare charts, collect co-pays, and coordinate labs and referrals while maintaining quality records and providing courteous service to patients and staff.

Qualifications

• Basic PC and data entry skills are required.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and communicate instructions clearly.
• Understand and apply department policies for patient information, payments, and records.

Responsibilities

• Coordinate clinic preparation, patient check-in/out, and revenue-related tasks.
• Enter pre-visit orders and prepare patient charts.
• Post co-payments and balances and manage physician encounter forms.
• Explain billing per PRMO policies and assist with scheduling and referrals.
• Handle patient communications and distribute messages to staff.

Skills

Basic PC skills

Data entry

Medical terminology

Customer service

Organization & prioritization

Communication skills

Education

High school diploma or GED

Job description

Duke University Health System in Durham, NC is seeking an on-site Patient Revenue Specialist to support daily clinic operations, patient check-in/out, charge posting, and billing processes within the PRMO. The role emphasizes accuracy, patient service, and adherence to HIPAA and revenue policies.

You will review next-day visits, prepare charts, collect co-pays, and coordinate labs and referrals while maintaining quality records and providing courteous service to patients and staff.