Patient Services Coordinator (Clinic Front Desk)

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to support patient access and front desk operations in Michigan. The role involves greeting patients, confirming registrations, and routing questions to the appropriate departments.

You will verify insurance, collect payments, and help patients understand their financial responsibilities while coordinating with clinical staff. This position emphasizes accuracy, courteous communication, and teamwork in a busy outpatient setting.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Responsibilities

• Manage patient reception, face-to-face check-in/check-out, and preregistration processes.
• Verify insurance, collect payments, and reconcile patient charts.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with clinic staff, medical teams, and patients to ensure smooth operations.

Education

High School Diploma or equivalent

Job description

Henry Ford Health is seeking a Clinic Service Representative to support patient access and front desk operations in Michigan. The role involves greeting patients, confirming registrations, and routing questions to the appropriate departments.

You will verify insurance, collect payments, and help patients understand their financial responsibilities while coordinating with clinical staff. This position emphasizes accuracy, courteous communication, and teamwork in a busy outpatient setting.