Patient Services Specialist - Clinic Front Desk

Henry Ford Health; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative responsible for patient registration, check-in/check-out, preregistration, insurance verification, and cash handling. The role requires strong customer service skills, accuracy, and the ability to work efficiently in a busy clinic environment.

Under supervision, you will interact with patients, visitors, staff, and physicians, ensuring top-tier service while complying with procedures.

Qualifications

• High School Diploma or equivalent.
• Familiarity with clinic environment preferred.
• Proficient in using computer information systems.
• Strong interpersonal skills for telephone and in-person interactions.
• Ability to handle a fast-paced environment with frequent interruptions.
• Ability to work in a team and complete yearly competencies.
• Good organizational skills and ability to multi-task.
• Explain financial responsibilities to patients and connect to Customer Service Center.

Responsibilities

• Register patients and handle face-to-face check-in and check-out.
• Perform preregistration and insurance verification.
• Collect cash and reconcile patient charts.
• Coordinate discharge processes.
• Provide high-quality service to diverse patient groups.
• Refer patients with financial questions to Customer Service Center.

Skills

Interpersonal skills

Communication

Customer service

Multi-tasking

Team player

Computer skills

Attention to detail

Reliability

Organizational skills

Education

High School diploma

Job description

Henry Ford Health is seeking a Clinic Service Representative responsible for patient registration, check-in/check-out, preregistration, insurance verification, and cash handling. The role requires strong customer service skills, accuracy, and the ability to work efficiently in a busy clinic environment.

Under supervision, you will interact with patients, visitors, staff, and physicians, ensuring top-tier service while complying with procedures.