Patient Services Specialist - Clinic Front Desk

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Career growth

Learning environment

Team collaboration

Job summary

Henry Ford Health is seeking a Clinic Service Representative for the Family Medicine – Cascade Ridge location in Jackson, MI. You will greet patients, register and verify insurance, discuss financial responsibilities, and support the clinic team to ensure a smooth patient experience.

The role requires strong customer service, attentiveness, and the ability to multitask in a fast-paced environment while collaborating with staff and ensuring accurate documentation.

Qualifications

• Requires high school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage detailed information.
• Basic computer and software navigation skills.

Responsibilities

• Greet and check in patients with accurate registration and insurance data.
• Discuss cash collections and general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and staff.
• Work collaboratively in a fast-paced clinic with multiple tasks and interruptions.
• Support teammates and contribute to a positive patient-centered culture.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Basic math

Education

High School Diploma or GED

Tools

Computer systems

Clinic software

Job description

Henry Ford Health is seeking a Clinic Service Representative for the Family Medicine – Cascade Ridge location in Jackson, MI. You will greet patients, register and verify insurance, discuss financial responsibilities, and support the clinic team to ensure a smooth patient experience.

The role requires strong customer service, attentiveness, and the ability to multitask in a fast-paced environment while collaborating with staff and ensuring accurate documentation.