Patient Experience Coordinator - Clinic Services

SmartRecruiters, Inc.; Plymouth (MI); On-site; USD 33,000 - 43,000; Full time

Job summary

Henry Ford Health in Plymouth seeks a Clinic Service Representative to be the first point of contact for patients, guiding them from check-in to check-out. You will support registration, verify insurance, and handle financial responsibilities to help maintain an efficient clinic flow.

In a fast-paced, team-oriented environment, you will deliver exceptional customer service to patients, visitors, and staff while upholding Henry Ford Health's commitment to compassionate care and accessible health

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and system login/logout.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Customer service

Multitasking

Communication

Dependability

Punctuality

Education

High School Diploma or equivalent

Job description

Henry Ford Health in Plymouth seeks a Clinic Service Representative to be the first point of contact for patients, guiding them from check-in to check-out. You will support registration, verify insurance, and handle financial responsibilities to help maintain an efficient clinic flow.

In a fast-paced, team-oriented environment, you will deliver exceptional customer service to patients, visitors, and staff while upholding Henry Ford Health's commitment to compassionate care and accessible health