Patient Access & Registration Specialist

SmartRecruiters, Inc.; Royal Oak (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health in Royal Oak is seeking a Clinic Service Representative to act as the first point of contact for patients, from check-in to check-out, ensuring a smooth, friendly experience. Responsibilities include registration, verification, and courteous interactions with patients, staff, and visitors.

The role emphasizes accuracy, multitasking, and teamwork in a busy clinic setting, supporting clinicians and front-desk operations to sustain high-quality care.

Qualifications

• High School Diploma or equivalent required.
• Ability to perform calculations, complete forms, and use computer information systems.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced clinic setting.

Responsibilities

• Greet and check in patients with accurate registration and insurance verification.
• Handle cash collections and discuss financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and by phone.
• Collaborate in a fast-paced environment and manage multiple tasks with interruptions.
• Support team members and contribute to service-excellence culture.

Skills

Strong interpersonal skills

Multitasking in fast-paced environment

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Clinic software

Job description

Henry Ford Health in Royal Oak is seeking a Clinic Service Representative to act as the first point of contact for patients, from check-in to check-out, ensuring a smooth, friendly experience. Responsibilities include registration, verification, and courteous interactions with patients, staff, and visitors.

The role emphasizes accuracy, multitasking, and teamwork in a busy clinic setting, supporting clinicians and front-desk operations to sustain high-quality care.