Patient Services Coordinator: Check-In & Scheduling

Duke PA; Knightdale (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

Duke Health in Knightdale, NC, is seeking a part-time Patient Service Coordinator to support the Patient Revenue Management Organization. This on-site role handles clinic preparation, patient check-in/out, scheduling, and basic billing tasks.

The position requires strong communication, data entry, and knowledge of medical terminology; experience in healthcare settings is preferred, with responsibilities spanning records, payments, and referrals.

Qualifications

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing services to patients or the public; preferably in a healthcare related field.
• Experience coordinating multiple tasks or activities is a plus.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate daily clinic preparation, patient check-in/out, charge posting, cash management, and appointment scheduling.
• Enter pre-visit orders and prepare new patient charts; manage and file records and documents.
• Check in patients and verify demographics in Maestro Care; post co-pays and balances.
• Coordinate labs/procedures and referrals; maintain patient charts and insurance cards.
• Explain billing to patients according to policies; collect payments and balance dues.
• Schedule tests, batch forms, and relay messages to physicians and staff.

Skills

Customer service

Communication

Data entry

Medical terminology

Education

High school diploma

Tools

Maestro Care

Billing software

Job description

Duke Health in Knightdale, NC, is seeking a part-time Patient Service Coordinator to support the Patient Revenue Management Organization. This on-site role handles clinic preparation, patient check-in/out, scheduling, and basic billing tasks.

The position requires strong communication, data entry, and knowledge of medical terminology; experience in healthcare settings is preferred, with responsibilities spanning records, payments, and referrals.