Clinic Patient Services Billing Coordinator

Duke Careers; Knightdale (NC); On-site; USD 16,000 - 19,000; Part time

Job summary

Duke Health is seeking a part-time Patient Service Representative to support clinic operations, patient check-in/out, and scheduling within the PRMO. The role emphasizes accurate data entry, billing assistance, and patient communication in a fast-paced outpatient environment.

The position requires strong communication skills, basic computer literacy, and familiarity with medical terminology. On-site work in Knightdale, NC is expected, with the team focused on seamless revenue cycle support.

Qualifications

• Minimum one year of work experience providing services to patients or the public; healthcare background preferred.
• Experience coordinating multiple tasks or activities.
• Knowledge of medical terminology and telephone etiquette.
• Strong verbal and written communication; basic PC and data entry skills.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Post charges, manage cash, and process patient scheduling.
• Explain billing per PRMO policies; collect co-pays and balances.
• Check-in/out, verify and update patient demographics in Maestro Care.
• Batch and audit encounter forms; schedule tests and procedures.
• Answer calls and relay information to clinicians as needed.

Skills

Strong verbal and written communicatie

Basic PC and data entry

Medical terminology

Telephone etiquette

Organization and prioritization

Education

High school education

Job description

Duke Health is seeking a part-time Patient Service Representative to support clinic operations, patient check-in/out, and scheduling within the PRMO. The role emphasizes accurate data entry, billing assistance, and patient communication in a fast-paced outpatient environment.

The position requires strong communication skills, basic computer literacy, and familiarity with medical terminology. On-site work in Knightdale, NC is expected, with the team focused on seamless revenue cycle support.