Patient Services Coordinator

Duke Clinical Research Institute; Mooresville (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC is seeking a clerical healthcare coordinator to support daily clinic operations. You will help with patient check-in/out, appointment scheduling and prep for upcoming visits, ensuring smooth patient flow.

Responsibilities include reviewing next day appointments, handling charges and payments, coordinating lab services, and communicating clearly with patients and staff.

Qualifications

• High school education or equivalent.
• At least 1 year of work experience in patient-facing roles.
• Healthcare experience is preferred.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Enter pre-visit orders and prepare patient charts.
• Post charges, collect payments, and schedule tests.
• Answer calls and relay messages to care team.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organization

Interpersonal skills

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health Lake Norman Hospital in Mooresville, NC is seeking a clerical healthcare coordinator to support daily clinic operations. You will help with patient check-in/out, appointment scheduling and prep for upcoming visits, ensuring smooth patient flow.

Responsibilities include reviewing next day appointments, handling charges and payments, coordinating lab services, and communicating clearly with patients and staff.