Patient Services Coordinator & Care Advocate

MaineGeneral Health System; Waterville (ME); On-site; USD 27,000 - 48,000; Full time

Job summary

MaineGeneral Health seeks a Patient Services Representative in Waterville, ME to be the frontline advocate for patients, families, and providers. You will handle scheduling, insurance verification, and patient registration while coordinating with clinicians and staff to ensure smooth, compassionate service.

Ideal candidates bring customer service experience across healthcare, retail, or education, and thrive in a fast-paced, community-focused environment with strong computer skills and attention

Qualifications

• Experience in customer service is preferred.
• Ability to schedule appointments and manage patient information.
• Comfort with verifying insurance benefits and collecting payments.

Responsibilities

• Greets patients, answers phones, and performs clerical duties to support clinical departments.
• Schedules appointment times using computerized scheduling programs.
• Verifies insurance benefits and may obtain precertification/authorization as necessary, handling payments and referring to financial counselors as needed.
• Ensures demographics, billing, and clinical information are accurately entered in the registration system.

Skills

Customer service

Clerical duties

Phone handling

Computer proficiency

Multitasking

Job description

MaineGeneral Health seeks a Patient Services Representative in Waterville, ME to be the frontline advocate for patients, families, and providers. You will handle scheduling, insurance verification, and patient registration while coordinating with clinicians and staff to ensure smooth, compassionate service.

Ideal candidates bring customer service experience across healthcare, retail, or education, and thrive in a fast-paced, community-focused environment with strong computer skills and attention