Patient Services Concierge & Scheduling Specialist

MaineGeneral Medical Center; Augusta (ME); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Wellness programs

Employee Assistance Program

Payactiv

403(b) company‑matching contributions

401(a) retirement plan

Career mobility

Learning and development resources

Job summary

MaineGeneral Medical Center is seeking a friendly Patient Services Representative to be the first point of contact for patients and provide essential front-desk support. You will greet patients, manage check-in/out, schedule and register appointments using EMR systems, verify insurance, and guide patients to financial counseling as needed.

The role requires strong communication and organizational skills in a busy healthcare setting, with weekend rotation opportunities and a collaborative team

Qualifications

• Medical office or healthcare registration experience is strongly preferred.
• Familiarity with EMR systems and insurance verification processes.
• Comfortable working in a busy, patient-facing environment.
• Excellent communication, customer service, and organizational skills.
• Detail-oriented, adaptable, and a true team player.
• Willingness to participate in a rotating weekend schedule.

Responsibilities

• Greet patients with professionalism and warmth, creating a positive first impression.
• Manage front desk operations including check-in, check-out, and scheduling.
• Use EMR and scheduling software to register patients and book appointments.
• Verify insurance coverage and obtain prior authorizations when needed.
• Process co-pays, deductibles, and direct patients to financial counseling if appropriate.
• Maintain accurate and timely entry of all patient and billing information.
• Answer incoming calls and respond to patient inquiries with clarity and care.

Skills

Medical office experience

EMR familiarity

Customer service

Communication skills

Organizational skills

Team player

Weekend availability

Tools

EMR software

Scheduling software

Insurance verification tools

Job description

MaineGeneral Medical Center is seeking a friendly Patient Services Representative to be the first point of contact for patients and provide essential front-desk support. You will greet patients, manage check-in/out, schedule and register appointments using EMR systems, verify insurance, and guide patients to financial counseling as needed.

The role requires strong communication and organizational skills in a busy healthcare setting, with weekend rotation opportunities and a collaborative team