Patient Services Advocate & Care Coordination Specialist

MaineGeneral Medical Center; Augusta (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Paid time off

Retirement plan

Tuition reimbursement

Job summary

MaineGeneral Health is seeking a Patient Service Representative to support patients, families and care teams at our Augusta location. You will schedule appointments, collect insurance information, and maintain accurate patient records while facilitating clear communication among clinicians, laboratories, and staff.

The role requires strong computer skills, multitasking, and independence, with opportunities to grow across departments as we expand services to the community.

Qualifications

• Empathy and compassionate communication with patients and families.
• Experience in customer service or front-desk roles.
• Ability to coordinate between clinicians, labs and administrative staff.

Responsibilities

• Schedule appointments for patients.
• Collect and verify insurance information.
• Maintain patient records and communication between providers.
• Serve as liaison between doctor and lab and other care teams.

Skills

Empathy

Customer service

Communication

Computer proficiency

Tools

Health information systems

Job description

MaineGeneral Health is seeking a Patient Service Representative to support patients, families and care teams at our Augusta location. You will schedule appointments, collect insurance information, and maintain accurate patient records while facilitating clear communication among clinicians, laboratories, and staff.

The role requires strong computer skills, multitasking, and independence, with opportunities to grow across departments as we expand services to the community.