Patient Experience Advocate

MaineGeneral Medical Center; Oakland (ME); On-site; USD 55,875,000 - 100,805,000; Full time

Benefits offered by this job

Health, dental and vision coverage

403(b) company-matching contributions

401(a) retirement plan

Tuition Reimbursement

Employee Assistance Program

Paid time off

Job summary

MaineGeneral Health is seeking Patient Service Representatives to act as patient advocates, access specialists and service coordinators within our practices. You will schedule appointments, collect insurance information, maintain patient records and facilitate communication between doctors and labs.

The role emphasizes empathy, teamwork and independence, with opportunities to grow across specialties. We offer a comprehensive benefits package and a supportive work environment as part of the

Qualifications

• Experience in customer service or medical office settings.
• Ability to handle sensitive information with discretion.
• Strong communication and organizational skills.

Responsibilities

• Schedule appointments and collect insurance information.
• Maintain patient records and facilitate communication between providers.
• Serve as liaison between doctors and the lab and coordinate patient care.

Skills

Empathy

Customer service

Computer proficiency

Multitasking

Independent work

Job description

MaineGeneral Health is seeking Patient Service Representatives to act as patient advocates, access specialists and service coordinators within our practices. You will schedule appointments, collect insurance information, maintain patient records and facilitate communication between doctors and labs.

The role emphasizes empathy, teamwork and independence, with opportunities to grow across specialties. We offer a comprehensive benefits package and a supportive work environment as part of the