Patient Services Advocate | Front Desk & Care Coordination

MaineGeneral Health System; Waterville (ME); On-site; USD 27,000 - 48,000; Full time

Benefits offered by this job

403(b) matching

401(a) retirement plan

Employee Assistance Program

Payactiv wage access

Job summary

MaineGeneral Health is seeking Patient Services Representatives to serve as patient advocates, access specialists, and service coordinators within our practices. You will greet patients, schedule appointments, verify insurance, enter data, and act as a liaison between patients and providers, delivering compassionate care and efficient service.

Proficiency with Microsoft Office and the ability to learn new systems, plus strong communication and multitasking skills, are essential.

Qualifications

• Proficiency with Microsoft Office and the ability to learn new systems.
• Strong problem-solving, communication, and multitasking skills.
• Flexibility, attention to detail, and ability to prioritize effectively.

Responsibilities

• Greet patients, answer phones, and provide clerical support.
• Schedule appointments using computerized systems.
• Verify insurance benefits and obtain authorizations.
• Process payments or refer patients to financial counselors.
• Accurately enter demographic, billing, and clinical data.

Skills

Communication skills

Multitasking

Problem-solving

Attention to detail

Tools

Microsoft Office

Job description

MaineGeneral Health is seeking Patient Services Representatives to serve as patient advocates, access specialists, and service coordinators within our practices. You will greet patients, schedule appointments, verify insurance, enter data, and act as a liaison between patients and providers, delivering compassionate care and efficient service.

Proficiency with Microsoft Office and the ability to learn new systems, plus strong communication and multitasking skills, are essential.