Patient Services Coordinator

Novant Health; Thomasville (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with employer match

Paid time off and holiday pay

Tuition reimbursement and student loan

Employee wellness programs

Job summary

Novant Health in Thomasville, North Carolina, is seeking a Patient Services Coordinator III to join our Neuro & Sleep department. You will manage patient information, schedule appointments, and handle billing with accuracy and empathy.

The role requires a high school diploma or GED and at least one year of clerical experience in a medical office. EPIC system knowledge and strong interpersonal skills are essential to provide outstanding patient service.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office setting is required.
• Knowledge of EPIC systems and medical billing requirements is preferred.

Responsibilities

• Manage Patient Information: record and update demographics, insurance details, and histories.
• Check in and check out of patients.
• Coordinate Appointments: schedule and confirm patient appointments.
• Handle Billing and Collections: post charges, process co-pays, and manage collections.
• Support Administrative Functions: cross-train in administrative roles to improve efficiency.
• Deliver exceptional service to patients, families, and team members.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Teamwork

Initiative

Prioritization

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator III
Location: Thomasville, North Carolina

Department: Neuro & Sleep

Employment Type: Full Time, Monday-Friday, 8:00am-5:00pm

Position Overview

As a Patient Services Coordinator you will:

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Check in and Check out of patients.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

What We're Looking For

Education

• High School Diploma or GED, required.

Experience

• One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.

Additional Skills Required

• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Additional Skills Preferred

• Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.