Patient Services & Scheduling Specialist

Novant Health; Thomasville (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans with employer match

Paid time off and holiday pay

Tuition reimbursement and student loan

Employee wellness programs

Job summary

Novant Health in Thomasville, North Carolina, is seeking a Patient Services Coordinator III to join our Neuro & Sleep department. You will manage patient information, schedule appointments, and handle billing with accuracy and empathy.

The role requires a high school diploma or GED and at least one year of clerical experience in a medical office. EPIC system knowledge and strong interpersonal skills are essential to provide outstanding patient service.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office setting is required.
• Knowledge of EPIC systems and medical billing requirements is preferred.

Responsibilities

• Manage Patient Information: record and update demographics, insurance details, and histories.
• Check in and check out of patients.
• Coordinate Appointments: schedule and confirm patient appointments.
• Handle Billing and Collections: post charges, process co-pays, and manage collections.
• Support Administrative Functions: cross-train in administrative roles to improve efficiency.
• Deliver exceptional service to patients, families, and team members.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Teamwork

Initiative

Prioritization

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health in Thomasville, North Carolina, is seeking a Patient Services Coordinator III to join our Neuro & Sleep department. You will manage patient information, schedule appointments, and handle billing with accuracy and empathy.

The role requires a high school diploma or GED and at least one year of clerical experience in a medical office. EPIC system knowledge and strong interpersonal skills are essential to provide outstanding patient service.