Patient Services Coordinator

CarolinaEast Health System; New Bern (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. You will serve as the liaison between patients and medical support staff, ensuring a smooth front-desk flow in a busy clinic environment.

The role emphasizes outstanding customer service, accurate data entry, and teamwork with clinicians and administrative staff to support high-quality patient care across our system.

Qualifications

• High school diploma or GED.
• Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct, answer phones and schedule patients.
• Serve as a liaison between patient and medical support staff.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Tools

Medical terminology knowledge

Job description

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. You will serve as the liaison between patients and medical support staff, ensuring a smooth front-desk flow in a busy clinic environment.

The role emphasizes outstanding customer service, accurate data entry, and teamwork with clinicians and administrative staff to support high-quality patient care across our system.